Shipping policy

This Shipping Policy applies to orders placed with RushCustom at rushcustomshop.com.

1. Shipping destinations

We ship to countries and regions where shipping is available for the products ordered. Availability depends on the product and destination. Enter your full delivery address at checkout to view the available shipping options.

If no shipping option appears, please contact chenkanghui134@gmail.com with the product name, quantity, country, city and postal code so we can check a suitable shipping arrangement.

2. Shipping charges

Shipping charges depend on the size, packaged volume, weight and quantity of the products, as well as the delivery destination. Hoods, front lips, rear wings and full body kits may require different shipping arrangements.

The final shipping charge is the amount shown at checkout or agreed in writing before payment. Oversized, multiple-item and remote-area orders may require an individual quotation. Free shipping is not offered unless expressly stated on the product page or at checkout.

If a shipping arrangement needs to change after payment, we will explain any resulting charges and obtain your agreement before proceeding.

3. Processing and dispatch

In-stock products are usually dispatched within 5 days after payment is confirmed.

Production and dispatch times for custom-made products depend on the specific requirements. We will discuss and confirm the specifications and estimated production and dispatch times with you before payment.

If we cannot dispatch within the agreed timeframe, we will contact you with an updated estimate and offer the choice of agreeing to the delay or cancelling the unshipped items for the appropriate refund.

4. Estimated transit times

Delivery to the United States usually takes approximately one month after dispatch. This estimate does not include order processing or custom production time.

Estimates for other destinations depend on the selected shipping service and will be provided at checkout or in the quotation before payment. Delivery estimates are not guaranteed arrival dates. Customs inspections, weather and carrier schedules may affect delivery.

5. Import duties and customs clearance

Our shipping quotations normally include import duties and customs clearance fees. If a particular shipping route or order excludes these charges, we will clearly explain the excluded charges and who is responsible for paying them before payment, and obtain your agreement. Charges already collected will not be charged again.

6. Delivery details and tracking

Please provide a complete and accurate delivery address and any contact details required by the carrier. Contact us as soon as possible if you need to change your address. Changes after dispatch depend on the carrier's ability to redirect the shipment.

We will provide tracking details, or instructions for tracking freight shipments, using your order contact information after dispatch. If an incorrect address results in a need for redelivery, we will explain the actual additional costs before arranging it.

7. Damage, missing items and lost shipments

Please inspect the packaging and products promptly after delivery. If your order arrives damaged, has missing items or appears to be lost, contact us with your order number and any available supporting photos.

Please keep the outer carton, protective packaging and shipping labels where possible. An unboxing video can help with an investigation, but it is not required to make a claim. Signing for delivery does not automatically waive your rights.

Where transit damage or loss is confirmed, we will arrange a replacement, reshipment or refund as appropriate and in accordance with applicable law. We will handle communication with the carrier.

8. Contact

For shipping questions, email chenkanghui134@gmail.com.