Refund policy

This Returns & Refunds Policy applies to carbon fiber automotive parts purchased from RushCustom, including hoods, front lips, rear wings and body kits.

1. Returns of standard products

For products that are not individually customized, you may request a return by emailing us within 14 calendar days after delivery. Please send the goods back within 14 calendar days after notifying us of your return.

For a change-of-mind return or an item ordered incorrectly, the product should be unused, not permanently installed or modified, complete with its supplied accessories, and securely packaged. Opening the packaging for a reasonable inspection or carrying out a non-damaging fitment check does not count as use.

Please retain the original packaging where possible. Large carbon fiber parts can be damaged in transit, so any replacement packaging should provide equivalent protection.

2. Vehicle fitment and installation checks

Before ordering, please check your vehicle's make, model, year, trim and existing modifications against the product description. If you are unsure about compatibility, send us your vehicle details or photos before purchasing.

Before permanent installation, carry out a non-destructive test fit. Do not drill, cut, sand, paint or permanently bond the product until fitment has been confirmed.

If the product does not fit the vehicle described on the product page, or we provided incorrect fitment advice, stop installation and contact us. We will handle this as a product issue.

If you ordered a product for the wrong vehicle, our change-of-mind return terms apply. Damage caused by improper installation or modification is not a manufacturing defect. This does not affect your legal rights concerning an existing defect in the product.

3. Individually customized products

For goods made to a customer's individual measurements, special design, personalized markings or other specific personal requirements, we will explain their customized nature and cancellation terms before payment.

To the extent permitted by applicable law, these goods cannot be returned solely because you change your mind. A standard product is not automatically treated as a non-returnable personalized product simply because production begins after an order is placed.

Customized goods remain eligible for remedies if they are defective, incorrect, damaged in transit or do not match the agreed specifications.

4. Defects, incorrect goods and missing parts

If you discover cracks, delamination, significant coating defects, missing parts or a product that does not match your order description, please contact us promptly with your order number, a description of the issue and any available photos or videos.

We will investigate and arrange a repair, replacement part, exchange or refund as appropriate and in accordance with applicable law. Where the issue is our responsibility, we will cover reasonable and necessary return and replacement shipping costs.

Minor natural variations in carbon fiber weave may occur. This does not mean that significant cosmetic defects, structural issues or fitment problems are automatically considered acceptable.

5. Return shipping and other charges

You are responsible for return shipping costs when returning goods because you changed your mind or ordered incorrectly. For oversized goods, such as hoods and full body kits that cannot be returned by ordinary parcel post, we will explain the return method and estimated return costs, or the basis for estimating them, before purchase.

Original outbound shipping charges are generally not refunded for change-of-mind returns, except where applicable law requires otherwise. We do not charge a standard restocking fee or automatically deduct payment processing fees from refunds.

We cover reasonable and necessary return shipping costs where a return is required because of a defect, an incorrect item or transit damage for which we are responsible.

6. How to arrange a return or exchange

Email chenkanghui134@gmail.com with your order number, the reason for the request and your preferred resolution.

We will provide the appropriate return address and packing instructions. Please do not send returns to the sender address printed on the parcel, as that address may not accept returns. Our return arrangements do not restrict any cancellation or return rights you have under applicable law.

Exchanges depend on stock availability. If a suitable replacement is unavailable, we will discuss the appropriate refund with you.

7. Refund processing

After receiving the returned goods and completing any necessary inspection, we will process eligible refunds within 7 business days. Refunds will be issued to the original payment method. The time taken for funds to appear depends on your bank or payment provider.

Where applicable law requires an earlier refund deadline, that deadline takes precedence.

8. Order cancellation

Please contact us as soon as possible if you wish to cancel an order. Standard products that have not been dispatched may be cancelled for a refund. Once dispatched, the return process applies.

Cancellation of genuinely personalized orders is subject to the terms confirmed before payment and applicable law.

9. Statutory consumer rights

This policy does not limit any mandatory consumer rights under applicable law. Where European Union or United Kingdom distance-selling withdrawal rights apply, the relevant statutory rules take precedence, including the applicable 14-day notification period, refund deadlines and reimbursement of standard delivery charges. For a qualifying withdrawal from an entire order, the standard outbound delivery charge will be refunded as required by law; any extra cost of an upgraded delivery service need not be refunded where the law permits.

Rights concerning faulty or non-conforming goods are not limited to the change-of-mind return period stated above.

10. Contact

For returns, exchanges and refunds, email chenkanghui134@gmail.com.